Frequently Asked Questions

1. Are your programs guaranteed?
2. What happens if I need to cancel my registration for the seminar?
3. If I cannot attend, may another person attend in my place?
4. I am unable able to attend the seminar. Would I be able to purchase the resource handbook without attending the seminar?
5. I would like to take the class for additional college credit. What do I do?
6. What should I do if adverse weather conditions are expected? Do you ever cancel the seminar?
7. May I audiotape or videotape the seminar?
8. In the event I need verification of my attendance in order to meet district and/or state requirements, how do I obtain such verification?
9. When is my payment due?
10. Can I register using a purchase order?

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Are your programs guaranteed?
We stand behind every seminar we produce. If a participant is not satisfied with the seminar, we provide a 100% refund of the registration fee. *In order to provide us with valuable information on how we can improve, the refund request must be made to the presenter at the conclusion of the seminar (no exceptions). Late refund requests will not be granted, nor will refund requests not directly made to the presenter at the conclusion on the day of the seminar.
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What happens if I need to cancel my registration for the seminar?
100% of your paid registration fee will be refunded if you can’t attend and if you notify us at least 10 days before the event. Late cancellations may request a full credit for a future program or will be refunded the registration fee less a $15.00 cancellation fee. Cancellations can only be made by calling the number: 800-641-2068.
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If I cannot attend, may another person attend (substitute) in my place?
Substitution may be made at any time prior to the beginning of the event. Just have your substitute let us know when he or she checks in at the registration table the morning of the event.
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I am unable able to attend the seminar. Would I be able to purchase the Resource Handbook without attending the seminar?
Sorry, this answer is no. The extensive Resource Manual is designed to accompany a full-day training with a highly trained certified trainer.
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I would like to take the class for additional college credit. What do I do?
Graduate elective credit is offered through Brandman University, a division of the Chapman University System. You must attend the entire seminar as well as complete a final project. One-day seminar syllabi are available here. Two-day seminar syllabi are available here. Full details regarding college credit will be available at the seminar.
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What should I do if adverse weather conditions are expected? Do you ever cancel the seminar?
Unfortunately, we rarely cancel events, but if our instructor is unable to travel to the event site due to inclement weather we may cancel. If schools in your area are closed due to inclement weather, please call the hotel the morning of the event before you leave home. The hotel will be able to confirm whether or not the event will be held.
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We are sorry that due to copyright issues we cannot give permission to audiotape or videotape events.
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In the event I need verification of my attendance in order to meet district and/or state requirements, how do I obtain such verification?
All attendees will receive a personalized certificate of attendance at the end of the event which may be used to verify your participation in meeting continuing education requirements.
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When is my payment due?
Payment is due in our office prior to the event.
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Can I register using a purchase order?
Yes, we gladly accept purchase orders. We must receive the purchase order before the seminar.
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